About one year ago I had a meeting with my boss. We were discussing the ability to run multiple tests and keep track of multiple things at work. I was having difficulty managing more than 2 complex tests at a time. He wanted me doing 4. Every job I added not only incurred the cost of doing that job but also the overhead of keeping track of everything. The cost of adding more jobs to the list of things I needed to do at the same time was too high. I couldn’t keep track of everything.
I read this article about multitasking the other day. (It’s a good read for our attention deficit generation.) It talked about the cost of multitasking and what it is doing to our brains. One anecdote really caught my attention.
Recently, she was baking peanut butter cookies for Teacher Appreciation Day when her phone chimed in the living room. She answered a text, then became lost in Facebook, forgot about the cookies and burned them. She started a new batch, but heard the phone again, got lost in messaging, and burned those too. Out of ingredients and shamed, she bought cookies at the store.
Last night I was watching Day[9], my favorite Starcraft2 commentator, who has an incredible series – Day[9] Dailies in which he analyzes high level Starcraft play and breaks it down for us n00bs as well as teaches people how to get better. Last night it was on multitasking – mental checklists. Being good at Starcraft is all about being able to do multiple things. We are finite beings only capable of doing one thing at a time so the ability to do that one thing really fast gives you a lead. In this daily, Day[9] showed us that it’s not about doing things really fast, or in the Starcraft world, having really high APM, but it’s about remembering to do the right things and doing them well. He breaks it down into a mental check list of 3 things. Do these three things and you will be a good Starcraft player. (If you want to know what these three things are, I advise you to watch the video here.)
The issue isn’t being able to do things really fast. It’s not even (necessarily) information overload. The issue is that we forget our mental checklist, or the priorities on our mental checklist is wrong when we’re inundated with information. Go back up to that anecdote I posted from the NYTimes article. The keyword is she forgot. It’s not that multitasking caused her to burn the cookies. The issue is that she forgot to check the cookies while on facebook and txting. If she were constantly saying to herself “Are the cookies done yet? Are the cookies done yet?” she probably wouldn’t have forgotten the cookies.
The issue does arise when we have so many things to keep track of. Those three basic things in Starcraft 2 start out as easy but soon contain many subpoints as the game progresses. Likewise, at work, the list of things to do may not be incredibly simple to be contained in a nice simple list that fits in memory. This is where Starcraft 2 and work diverge. You don’t need to be doing 300 APM at work. People will think you’re crazy for spamming your keyboard and it’s impossible to do 300 APM for 8 hours (granted if you’re going that fast you’ll probably finish your work in well under 8 hours). You have time so WRITE IT DOWN and I yell that in all caps for my own benefit. I don’t need to keep everything in memory. I can set up timers to remind myself of certain things. I can use pencil and paper (old school tech ftw!) to keep track of what I was doing and what I need to do. Hopefully this will help me keep track of everything that I need to do. The ability to multitask in Starcraft can help me multitask at work better.
SIDE NOTE before I end this now long blog post: We had a course at work almost two years back about how to use Outlook to help organize or make our work more efficient. Outlook is actually capable of doing everything I just mentioned but the problem is people never really use it as such. It truly is a powerful productivity tool and goes much beyond simple emailing.
Life, Thoughts Starcraft2, work